About

Pointer Tech Solutions

Why Pointer Tech Solutions Exists

Pointer Tech Solutions was built for business owners who are tired of technology feeling unpredictable. In Baton Rouge and the surrounding Louisiana region, many small and midsize companies have outgrown break-fix support, disconnected tools, untested backups, and advice that only arrives after something has already gone wrong.

Led by Joshua Abbott, Pointer Tech Solutions focuses on a different model: proactive, security-minded IT leadership for companies that see technology as part of how they operate, grow, and manage risk. The work starts with practical questions that matter to owners and operators: Are backups recoverable? Would ransomware create extended downtime? Is the current environment helping the team move faster, or quietly slowing everyone down?

That perspective shapes how we serve clients. We assess what is solid, identify what needs attention, and build a roadmap that separates urgent risk from long-term improvement. Our work can include managed IT services, cybersecurity, cloud services, data storage and backup solutions, VOIP systems, wiring and infrastructure, office computer hardware, point-of-sale systems, conference room setups, business software solutions, compliance solutions, CIO and strategy consulting, AI automation, workflow automation, and ongoing support and maintenance.

We are not trying to be the cheapest IT option in the market. Pointer Tech Solutions is built for organizations that want clear guidance, durable fixes, and accountable support. With a BBB A+ rating and Louisiana State Fire Marshall license F1282, our service standards emphasize transparency, proactive protection, and strategic planning.

Most importantly, we communicate in plain English. Clients should not have to decode technical language to understand whether their business is exposed to risk. Our role is to help leaders make informed technology decisions before disruption, security issues, or stalled growth force the conversation.

"Strong security shouldn't be complicated or expensive. It should be dependable and clear."

Our Team Philosophy

How we work with clients

We deliver peace of mind through proactive service and strategic partnerships tailored to your business needs.

Plain-English Guidance

We explain what is solid, what is risky, and what should happen next without hiding behind jargon. Business owners deserve clear recommendations tied to risk, productivity, and growth.

Proactive Protection

We look for issues before they become disruptions. That includes security-first management, monitored systems, verified backups where implemented, and practical steps to reduce avoidable risk.

Strategic Planning

We help clients make better technology decisions instead of reacting to every problem in isolation. Roadmaps, reviews, and prioritized recommendations keep IT aligned with the business.

Durable Fixes Over Quick Patches

Fast triage matters, but the goal is not a temporary bandage. We work to resolve root problems, reduce repeat issues, and build environments that are easier to support over time.

Schedule A 15-Minute Call

What Our Clients Are Saying About Our Services:

Very knowledgeable group and responsive.

I have had a great experience working with Josh and...

I have had a great experience working with Josh and Pointer Techs agency for our companies located throughout Louisiana. The team is consistently responsive, professional, and incredibly helpful whenever issues arise or support is needed. Communication is always prompt and clear, and they handle everything with a high level of professionalism and expertise. It’s refreshing to work with a company that is both reliable and proactive. Highly recommend to any business looking for dependable IT support and service!

Very helpful. Any time i have an issue they are...

Very helpful. Any time i have an issue they are quick with getting it handled. Upfront with you on everything. When my printer stopped working I had them try to fix it and together we found out it was unfixable. Defiantly recommend them to anyone.

Was having trouble with getting my email signature to work,...

Was having trouble with getting my email signature to work, Trey was very helpful in getting that issue resolved. He was patient and accommodating to my busy day as a foreman, and was not at all condescending as one might expect an IT guy to be. The issue was fixed after months of no help from “wisestamp’s” AI garbage. Thank you Trey!

Our firm has used Pointer Tech for many years. The...

Our firm has used Pointer Tech for many years. The staff is always willing to help and has responded quickly to our needs. Erica is amazing and so easy to work with.

Many name changes, same great staff.

Takes care of details in a timely manner.

We have partnered with Pointer Tech since 2018. They do...

We have partnered with Pointer Tech since 2018. They do an excellent job supporting our IT needs. We have a location with 40 employees and 5 different buildings. They support all of our software and hardware needs. Has been a pleasure working with them. I would highly recommend them for anyone looking for elite level IT support.

Pointer Tech Solutions has been our provider for over 5...

Pointer Tech Solutions has been our provider for over 5 years. They are attentive, responsive, and keep us current on our system hardware. We are well pleased with the relationship.

I have had numerous interactions with Pointer Techs at my...

I have had numerous interactions with Pointer Techs at my workplace, and they have solved all of my computer issues each time I've had them. Erica is the absolute sweetest and is extremely knowledgeable! She greets you with a smile each and every time and she has such a positive attitude. If you're in the need for IT services, you can't go wrong with Pointer Techs.

I would absolutely recommend Pointer Techs for your technology needs....

I would absolutely recommend Pointer Techs for your technology needs. When there was ever an issue, I was able to get Erica on the phone and most times the problem was solved. The times the issue wasn’t able to taken care of over the phone, she was there by the end of the day. A-1 service!

Excellent customer service. Very fast reply times and always know...

Excellent customer service. Very fast reply times and always know how to resolve issues.

I have been working with this company for many years....

I have been working with this company for many years. They are always timely and knowledgeable sorting through whatever IT issues we have. Erica has been the best at going above and beyond to figure out what solution is needed to fix whatever problem we may be encountering. I can highly recommend them for any IT questions or concerns.

We have used Pointer Tech for our office IT for...

We have used Pointer Tech for our office IT for many, many years. They have always helped me with every issue quickly and professionally. Erica is usually my contact and I have to say she is one of the best! I have also shared her contact information with some of my clients as well. I highly recommend Pointer Tech to anyone looking for a great IT company.

Great Opportunity

I started here in April on 2025 and have had a great experience. The office environment is friendly and provides a good work life balance. We are currently in a growth phase, which can create some growing pains, but our team is great and everyone pulls their weight.

Startup perfectly positioned to grow quickly!

Pointer Techs has a dedicated team of professionals at all levels of the business. Work hours are flexible Leadership is compassionate and experienced Strong desire to invest in employees Solid focus on providing training and tools The total compensation package is competitive After a few months of working here it was obvious that this was a company that would grow and further my career with its growth.

Why I've Stayed for 4 Years

I've worked here for four years, and it has been a positive experience from day one. One of the things I appreciate most is the supportive work environment and the way employees are treated. Feedback is communicated respectfully, and there are opportunities to learn and grow professionally. The workload is manageable, and the team works well together. Because we're a smaller company, collaboration comes naturally and everyone is willing to help when needed. The clients we work with are also great to support, which makes the day-to-day work enjoyable. After four years, I still enjoy coming to work and appreciate the culture that has been built here. Overall, it's been a great place to develop my skills and build my career.

If your business has outgrown reactive IT, let’s have a practical conversation

Schedule a consultation with Pointer Tech Solutions to talk through what is working, what feels uncertain, and where technology may be creating unnecessary risk. You will get a clear next step, not a pressure-filled pitch.

Schedule A 15-Minute Call